We want you to feel confident about your purchase. If you're not satisfied with Connection Code, you may request a full refund within 14 calendar days of your original purchase date, no reason required.
To request a refund, email support@connectioncode.site with the email address used at checkout and, if available, your order number. Refund requests are typically reviewed within 2 business days, and approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
If your order included additional products or upgrades purchased alongside the main Product, each is covered individually by this same 14-day window from its own purchase date, unless stated otherwise at the time of purchase.
Refund requests made after the 14-day window will be evaluated on a case-by-case basis and are not guaranteed. We reserve the right to decline refund requests that show signs of abuse of this policy.
We ask that you contact us first if you have any issue with your purchase — most concerns can be resolved directly and faster than a chargeback with your bank. Filing a chargeback without first requesting a refund through the process above may delay resolution and, in cases of documented policy misuse, may affect your ability to access the Product.
If your purchase includes a recurring or subscription component, cancelling stops future billing but does not automatically trigger a refund for prior charges outside the 14-day window described above. You can cancel at any time by contacting support@connectioncode.site.
For any question about this policy, reach us via our Contact page or at support@connectioncode.site.